Comments: encourage, accept and reply

October 17, 2006 by The Blog Coach | Leave a Comment
Filed under Setting up your Blog, Blogging Basics

In my opinion, one of the key characteristics of your Blog and one that you need to work with is the ability for people to comment on what you have posted. Some people take an even more rigid view and say that it is not really a blog without this!

This facility on your blog helps to open up and develop channels of communications between yourself and your readers and can be the perfect way of starting a business relationship. For some blogs, the comments (and what they can lead to) are the main reason they are written in the first place.

So, contrary to some views I hear in organisations thinking about using a blog, your decision should not be whether to allow comments or not, but rather how to elicit comments and how to best handle the ones you receive. Whether you moderate them or allow your visitors to comment freely (having filtered out the spam comments of course – Akismet is great for this), you should consider the fact that people want to comment and want to get involved to be a compliment to your post.

You should also look to encourage it. Ask an open question at the end of your post which is actively looking for responses – this will give people something to focus on in the responses. If you are talking to someone about a subject that you have written on, refer them to the post and ask them to join in and give their view as well.

You should also aim to respond to the comments that are made – after all, you are writing to pique people’s interest in your subject and looking to engage with your readers, so if they respond and ask a question then make sure that you reply to it.

Of course, there are going to be occasions where the comments will not be favourable – this is to be expected. You cannot please all the people all of the time. However, in all but the most extreme cases (I’m thinking primarily here about libellous comments), you really should allow the comments to appear and respond to their points by presenting your point of view. While tempting, it’s best not to ignore this type of comment: after all, you are there to put forward and argue your point of view and you will often gain greater respect by handling objections with grace and tact in this way.

So, comments, and the interaction they bring, are a key element of what make a Business Blog so effective. If you were ever considering not allowing comments then I would urge you to rethink because you would be slamming the door shut on some of the key relationship building opportunities you’ll get.

How do you encourage comments on your blog?

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Finding a Domain name for your Blog

September 29, 2006 by The Blog Coach | Leave a Comment
Filed under Setting up your Blog, Blogging Basics, Business Blog Design

If you have decided to set up a Business Blog which will be separate to your main company website, then part of your planning process will be to select and buy a domain name for it.

In some cases, this is a very simple process but if you are in any way unsure, then there are a number of different elements that you should consider. Having a suitable domain name is important when it comes to branding and developing both reputation and credibility, whether it is dealing with a company, sector, service, product or individual niche.

So, what elements should you bear in mind when picking a domain name?

• Subject matter of the blog: to have a descriptive domain name for your blog will make it all the more memorable for those people reading it and also more memorable when they want to recommend it!
• Branding elements for your business: you may wish to have a branding element incorporated into it as a special attribute of some sort.
• SEO elements: from a Search Engine Optimisation point of view, the domain name is an important element and so will ideally contain the primary keyword or keywords for the blog
• Supporting the title of your blog: where possible either make it the same or incorporate the title of your blog in the domain name which will help recognition;
• Availability: it may sound obvious but do check that the domain name is available early in the process. There is no point agonising for days over the perfect domain name only to find that it isn’t available anyway!
• Length of domain name: while it is good to have a descriptive name, you should avoid one which is too long and also ideally avoid one with words separated with lots of hyphens which now has “spammy” overtones - something you want to avoid for your business
• Top Level Domain: whether it should be a .com, .co.uk, .net etc. As with a normal website, it may well be sensible to cover all bases and take the main ones that are available and so safeguard it from a branding perspective

You may or may not be able to get a suitable mix of these elements and generally you will need to find a compromise which combines the points which are most important to you. Try to base these on the aims of your blog and your target audience which are two of the key elements you should be looking at during the planning process before setting up a business blog.

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Feedburner: making RSS work for you

September 25, 2006 by The Blog Coach | Leave a Comment
Filed under Setting up your Blog, Blogging Basics, Understanding RSS, Business Blog Design

In my post about Technorati last week called Using Technorati to research your future Blog or your Market, I mentioned that there were two main blog site recommendations for anyone intending to use blogs. The second of these is Feedburner which provides some excellent easy to use tools that all bloggers can benefit from, right from the start.

Using your RSS feed is particularly important as the role and the profile of RSS is going to grow enormously over the coming few months particularly when Microsoft releases the version 7 of its Internet Explorer which will include an RSS reader and so will make it quick and simple for anyone to save and use RSS feeds to keep up to date with news and information.

Feedburner offers a number of paid services which you can progress on to as the need arises, but their free services are well worth taking the time to examine and incorporate in your Blog. There are ones which I particularly recommend because I feel that they help in utilising and developing your Blog’s RSS Feed in important ways.

The elements I would highlight are:

Subscriber information: by channeling your RSS Feed subscriptions through Feedburner, you can obtain additional information about those subscribing. Specifically, it allows you to identify the number of people that are actively subscribed to your feed, as well as providing information on the type of reader they are using and the articles that have been visited directly from the feed itself.

User friendly RSS feed: through Feedburner, you can make certain changes to the look and feel of your RSS feed which will help personalise them and use them more fully to market your business. These include giving you the opportunity to add your logo, which in itself reinforces the branding aspect, and changing the description of the feed. To do this directly to the feed yourself requires additional technical knowledge, but Feedburner makes it simple for everyone as is well worth doing.

Feed Reader Chicklets: the chicklets are the little RSS logos with “Newsgator”, “Bloglines”, “My Yahoo” etc which appear on many blogs. Feedburner provides the code and images required to create these quickly and, while not necessary to allow people to use your feed, any method such as this which increases the visibility of your feed on your Blog can only be beneficial to your promotional activities.

RSS Feed via email: for those people who don’t use RSS readers but still want to know when you have updated your blog, there is the option of an email subscription service. Feedburner provides you with the code to create a basic sign up form on your blog and then visitors can use to subscribe to receiving your blog updates automatically via email. A similar service is provided by Feedblitz.

Headline Animator: this is a small image using an animated gif file, which automatically displays the titles of the last 5 posts from your Blog and allows people to click through a sign up for the feed. It appears in the form of a box (2 formats available) which can be used either in emails or perhaps in online forums etc.

PingShot: this is an ideal companion to the concept of “Post and Ping”, where PingShot notifies a number of servers at once that you have published new content on your Blog . No real difference from the other services available at Pingomatic and Pingoat (indeed it works through Pingomatic) but a good extra service.

How do you do this? Well, just head along to the Feedburner site, sign up for an account and then “burn” a Feed using your current feed, follow the instructions and away you go! There are some useful services there and with RSS destined to become more widespread as the year progresses, set up in the best way you can in readiness.

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Using Technorati to research your future Blog or your Market

September 21, 2006 by The Blog Coach | Comments (2)
Filed under Setting up your Blog, Blogging Basics, Blog Search Engines

As I pointed out in the Green Cross Code of Blogging, the first step before embarking on a Blog yourself is to look at the blogs that are already out there - ideally ones dealing with your market or subject area - to see what is being said, how they are being used and how they are approaching blogging as a business tool.

So the question is where the best place to find out what blogs exist in a certain industry or cover certain topics. For me, I always turn to the first of my two main blog site recommendations for anyone intending to use blogs - Technorati. If you want to find out what blogs exist and what is being said in them, then this is the place to start your search.

As you hit Technorati’s homepage, there seems to be a lot going on but for now, let’s just focus on the main search function - we’ll look at the other things you can do in some later posts.

So the main area that you want to concentrate on is the Search Bar:

You can see that you can search through 3 different sets of information: Blog posts, Tags and the Blog Directory.

• Blog posts: this is the widest search and it looks through all of the information contained in the posts of the blogs on Technorati.
• Tags: these are like categories that an author can assign to an individual post (or indeed to pictures or links) and gives the best idea of how the author would describe the content.
• Blog Directory: the directory looks at the individual Blogs as a whole and assigns them to subsections of the directory. When a blogger “claims” a blog on Technorati (we’ll come to that in a later post), then they can add the categories they wish to appear in as well.

I always advise starting with the “Blog Posts” search as it gives you a wide search but the “Tags” are an excellent second bet and are becoming ever more widely used and hence useful.

Once you have your first set of results, Technorati then allows you to refine them. I have used the example of a search on “RSS Marketing” below.

You have 3 options to help you refine the results, each with its own pull down menu - you can use just one or all three of them.

• The first allows you to choose the “additional search terms” that Technorati has suggested which also appear in blue just below and gives you posts which contain both “RSS marketing” and, for example, “Business Blogging”. This helps to narrow your search.
• The second allows you to set a level of authority which Technorati determines by the number of blogs which link to the blog you are looking at - “any authority” will give you all blogs which fit your search terms.
• And the third, allows you to select blogs only in a certain language.

So now we have a set of results which hopefully reflects the posts that contain the information that we are looking for. An example from the excellent Problogger is given below as an example.

However, this gives us more than just this post to use in our research. For example:

• By clicking on the Post Title, we go through to the blog where we can see if there are additional posts which interest us. There is also likely to be a “blogroll” or “recommended sites” section on the blog which will often link to other sites which will be of interest. Blogs often become the hub of a network in their own right so start with one that interests you and follow their recommendations
• By clicking on the Blog Name, you will get additional information about the blog and other posts that as well as an overview of the main areas that it covers
• By clicking on the Blogger’s name, you can see if they write other Blogs which might be of interest to you
• By clicking on the Linked Sites, you can see which blogs have linked to the one you are interested in and also which sites it has linked to in turn. By following these links, you can quickly get a list of blogs to read and return to.

So using Technorati, we can quickly gain an list of blogs which will be of interest to us and also of use in developing our own Business Blog. To save time, make sure you add them to your RSS Reader (you can always delete them later) so that you can follow them easily and keep up to date.

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Running my Blog - is it better to host it myself?

September 7, 2006 by The Blog Coach | Leave a Comment
Filed under Setting up your Blog, Blogging Basics, Ask the Blog Coach

Question

If I want to run a Blog for my business, what is the best place to host it? Should I use a hosted service or would it be better to host it myself?

The Blog Coach replies:

If you are looking to set up a Blog which you will be using for your Business, then I would always recommend that you would be better to host it yourself, just as you probably already do with your website. The simple reason for this is that it will give you most control over it and flexibility which means that it will best be able to answer your business’ requirements.

I think that the free hosted systems such as Blogger or Wordpress.com (as opposed to Wordpress.org) are great for personal blogs because they are free and because there is very little for you to do except start to write. However, they do come with an inherent risk, as you may decide over time that you want to do more with your blog than can be done with a hosted system like this, at which point it is very difficult to move all of your content across to your new blog. Even making permanent (301) redirects so that people can still find all of your content that has been indexed is not possible on some of these blog systems, which will lead to a lot of frustration and possibly lost leads too. There have even been cases reported where proper Business blogs have been mistaken for spam blogs (splogs) and had their content deleted. Not a good situation!

Making the right choice in terms of your blogging platform is a key early decision and you want to try to consider not only your current requirements but also try to look forward to what you are going to want to do in the future as well. Ideally, something like Wordpress or Movable Type will be able to grow with you.

If you decide to host it yourself, you will need to consider whether to choose a new domain name and run your blog there or whether you should incorporate the blog into your current website. Both options have merit. If it deals with issues which are distinct from those that you talk about on your main website then it may be sensible to select a relevant domain name and separate the two. However, by incorporating the Business Blog alongside your other content (and integrating it graphically into the look and feel of the site) then you can use it as a complementary means of engaging with prospects and customers, and so enhance the positioning of your business through it.

To sum up: overall, primarily for reasons of control, security and future-proofing for your business, we would recommend that you steer away from hosted services for your blog as it is likely to become a key part of your business.

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