The Blog Coach: new and improved

Well it’s finally time to get The Blog Coach back on the road, so welcome to the new and updated version of the site!

We will be looking at all aspects of blogging from the planning and design of blogs and blogsites which deliver on their business objectives, through to their marketing and ongoing development. In all cases, the focus will be firmly focused on the business aspect – not in terms of monetising your blog with adverts and the like, but in using a blog to develop business for your company.

The Blog Coach blogsite is designed and aimed at three main groups:

• corporates, small business and solopreneurs which are either planning or merely thinking about setting up a business blog to work for their businesses;
• those companies looking for ways to develop and/or market a blog which they have already set up for their business;
• anyone interested in understanding more about how to use the Social Media Marketing Toolkit they have at their disposal.

While it isn’t specifically aimed at experienced individual bloggers, I hope that The Blog Coach will be able to offer you something as well and I would welcome comments and feedback from you so that it can be shared with others.

In addition to the main categories which will help you identify areas of particular interest, there are also some guiding categories which will help to give focus to the posts. These will be:

• Planning and Setting up a Blog
• Writing and Developing your Blog
• Business Blog Marketing
• Blogging for your Business
• Corporate Blogging
• New Media / Social Media Marketing Toolkit

Although it will be aimed at and looking at the use of blogging in business sense and how to make it work for you, I hope that people running individual blogs will certainly gain from some of the sections.

So, whatever stage you are at with your Business Blogging, I invite you to dip in on a regular basis – to make that as easy as possible, why not add The Blog Coach to your favourite RSS Reader as well? Hopefully you’ll find the areas that we’re going to be discussing useful as well as interesting, and that you’ll feel the urge to join in!

I look forward to hearing from you.

Comments: encourage, accept and reply

In my opinion, one of the key characteristics of your Blog and one that you need to work with is the ability for people to comment on what you have posted. Some people take an even more rigid view and say that it is not really a blog without this!

This facility on your blog helps to open up and develop channels of communications between yourself and your readers and can be the perfect way of starting a business relationship. For some blogs, the comments (and what they can lead to) are the main reason they are written in the first place.

So, contrary to some views I hear in organisations thinking about using a blog, your decision should not be whether to allow comments or not, but rather how to elicit comments and how to best handle the ones you receive. Whether you moderate them or allow your visitors to comment freely (having filtered out the spam comments of course – Akismet is great for this), you should consider the fact that people want to comment and want to get involved to be a compliment to your post.

You should also look to encourage it. Ask an open question at the end of your post which is actively looking for responses – this will give people something to focus on in the responses. If you are talking to someone about a subject that you have written on, refer them to the post and ask them to join in and give their view as well.

You should also aim to respond to the comments that are made – after all, you are writing to pique people’s interest in your subject and looking to engage with your readers, so if they respond and ask a question then make sure that you reply to it.

Of course, there are going to be occasions where the comments will not be favourable – this is to be expected. You cannot please all the people all of the time. However, in all but the most extreme cases (I’m thinking primarily here about libellous comments), you really should allow the comments to appear and respond to their points by presenting your point of view. While tempting, it’s best not to ignore this type of comment: after all, you are there to put forward and argue your point of view and you will often gain greater respect by handling objections with grace and tact in this way.

So, comments, and the interaction they bring, are a key element of what make a Business Blog so effective. If you were ever considering not allowing comments then I would urge you to rethink because you would be slamming the door shut on some of the key relationship building opportunities you’ll get.

How do you encourage comments on your blog?

Finding a Domain name for your Blog

If you have decided to set up a Business Blog which will be separate to your main company website, then part of your planning process will be to select and buy a domain name for it.

In some cases, this is a very simple process but if you are in any way unsure, then there are a number of different elements that you should consider. Having a suitable domain name is important when it comes to branding and developing both reputation and credibility, whether it is dealing with a company, sector, service, product or individual niche.

So, what elements should you bear in mind when picking a domain name?

• Subject matter of the blog: to have a descriptive domain name for your blog will make it all the more memorable for those people reading it and also more memorable when they want to recommend it!
• Branding elements for your business: you may wish to have a branding element incorporated into it as a special attribute of some sort.
• SEO elements: from a Search Engine Optimisation point of view, the domain name is an important element and so will ideally contain the primary keyword or keywords for the blog
• Supporting the title of your blog: where possible either make it the same or incorporate the title of your blog in the domain name which will help recognition;
• Availability: it may sound obvious but do check that the domain name is available early in the process. There is no point agonising for days over the perfect domain name only to find that it isn’t available anyway!
• Length of domain name: while it is good to have a descriptive name, you should avoid one which is too long and also ideally avoid one with words separated with lots of hyphens which now has “spammy” overtones – something you want to avoid for your business
• Top Level Domain: whether it should be a .com, .co.uk, .net etc. As with a normal website, it may well be sensible to cover all bases and take the main ones that are available and so safeguard it from a branding perspective

You may or may not be able to get a suitable mix of these elements and generally you will need to find a compromise which combines the points which are most important to you. Try to base these on the aims of your blog and your target audience which are two of the key elements you should be looking at during the planning process before setting up a business blog.

Feedburner: making RSS work for you

In my post about Technorati last week called Using Technorati to research your future Blog or your Market, I mentioned that there were two main blog site recommendations for anyone intending to use blogs. The second of these is Feedburner which provides some excellent easy to use tools that all bloggers can benefit from, right from the start.

Using your RSS feed is particularly important as the role and the profile of RSS is going to grow enormously over the coming few months particularly when Microsoft releases the version 7 of its Internet Explorer which will include an RSS reader and so will make it quick and simple for anyone to save and use RSS feeds to keep up to date with news and information.

Feedburner offers a number of paid services which you can progress on to as the need arises, but their free services are well worth taking the time to examine and incorporate in your Blog. There are ones which I particularly recommend because I feel that they help in utilising and developing your Blog’s RSS Feed in important ways.

The elements I would highlight are:

Subscriber information: by channeling your RSS Feed subscriptions through Feedburner, you can obtain additional information about those subscribing. Specifically, it allows you to identify the number of people that are actively subscribed to your feed, as well as providing information on the type of reader they are using and the articles that have been visited directly from the feed itself.

User friendly RSS feed: through Feedburner, you can make certain changes to the look and feel of your RSS feed which will help personalise them and use them more fully to market your business. These include giving you the opportunity to add your logo, which in itself reinforces the branding aspect, and changing the description of the feed. To do this directly to the feed yourself requires additional technical knowledge, but Feedburner makes it simple for everyone as is well worth doing.

Feed Reader Chicklets: the chicklets are the little RSS logos with “Newsgator”, “Bloglines”, “My Yahoo” etc which appear on many blogs. Feedburner provides the code and images required to create these quickly and, while not necessary to allow people to use your feed, any method such as this which increases the visibility of your feed on your Blog can only be beneficial to your promotional activities.

RSS Feed via email: for those people who don’t use RSS readers but still want to know when you have updated your blog, there is the option of an email subscription service. Feedburner provides you with the code to create a basic sign up form on your blog and then visitors can use to subscribe to receiving your blog updates automatically via email. A similar service is provided by Feedblitz.

Headline Animator: this is a small image using an animated gif file, which automatically displays the titles of the last 5 posts from your Blog and allows people to click through a sign up for the feed. It appears in the form of a box (2 formats available) which can be used either in emails or perhaps in online forums etc.

PingShot: this is an ideal companion to the concept of “Post and Ping”, where PingShot notifies a number of servers at once that you have published new content on your Blog . No real difference from the other services available at Pingomatic and Pingoat (indeed it works through Pingomatic) but a good extra service.

How do you do this? Well, just head along to the Feedburner site, sign up for an account and then “burn” a Feed using your current feed, follow the instructions and away you go! There are some useful services there and with RSS destined to become more widespread as the year progresses, set up in the best way you can in readiness.

Using Technorati to research your future Blog or your Market

As I pointed out in the Green Cross Code of Blogging, the first step before embarking on a Blog yourself is to look at the blogs that are already out there – ideally ones dealing with your market or subject area – to see what is being said, how they are being used and how they are approaching blogging as a business tool.

So the question is where the best place to find out what blogs exist in a certain industry or cover certain topics. For me, I always turn to the first of my two main blog site recommendations for anyone intending to use blogs – Technorati. If you want to find out what blogs exist and what is being said in them, then this is the place to start your search.