From the questions I get asked every day, I see that more and more people, both as individuals and as representatives of their companies, are looking for help in making sure that their blogging is working for them. It might be for an individual blog, or for one as part of their main website or for one that’s taking a leading role in their social media campaign. All are out there and being developed on a regular basis.

Of course, there’s a huge amount of information scattered around the internet about blogging including my own blog at Better Business Blogging – so where should people start looking? Well, my goal here is to make sure the answer is at “The Blog Coach”!

I’ve been writing about blogging (and doing it!) for some four years and want to bring all of that knowledge and experience here to you at the Blog Coach whether you’re coming to it for the first time or are looking for help to make it work better for you.

In fact, here atThe Blog Coach, I’ll be providing help and advice in response to a whole raft of questions from people including:

• those already blogging who are looking for new ideas, hints and recommendations to take it to the next level
• people looking for additional ideas on how to promote the blog and improve their Search Engine optimisation
• those looking for ways in which it can work better with the other social media tools and techniques which are available
• organisations wanting to learn how to improve its use for their business and attracting more customers.

In addition to the articles and advice, there are also a series of services which I offer either to create for you a blog which will fulfil the role you want it to and others where you can get the help and consultancy individually at the pace you want to help you develop you own blog and get the most out of it.

But for now, we have the opportunity to ask anything you want and I’ll try to answer it in a blog post over the coming weeks. Just send an email to mark@theblogcoach.co.uk

It’s good to be back sharing information here so do get in touch, ask those questions you’ve been wanting to and share your own experiences here with others! I look forward to chatting wih you!

Related posts:

1. The Blog Coach: new and improved
2. Generating Ideas for your Business Blog posts
3. Generating yet more ideas for your Business Blog

While the specific requirements will vary according to the goals and expectations, you should be able to answer the following questions from the start:

a) What do you want to do with your Business Blog?
It’s really important that you have a clear idea from the start of what you want to do with your Business Blog – this will help it to have the focus that will benefit it with both readers and search engines alike. The more focused it is, the more successful it is likely to be.

b) Who is your target audience for your Business Blog?
Avoid trying to make it “all things to all people” – it’s just not possible. It’s all about focus again and so decide on who your target audience is and then write the blog for them with content they’ll be interested in and a style that they will warm to.

c) What results are you looking to achieve?
It’s all well and good for me to say that you should be considering these elements if you want your blog to be a success, but just what is “a successful blog” for you? What goals do you have for your Business Blog and just as importantly, how are you going to measure them? You will need to show results for the time and effort involved – therefore, from the start, make sure you know what results you are looking for, what criteria you want to work with and how you wish to measure them.

d) How will it integrate with your other marketing activities?
Blogging is an excellent marketing tool. However, it is not a magic wand to cure all marketing ills, so take time and effort to use as well as possible with your other marketing, business development and customer service activities. (Check Marketing and Promoting your Business Blog.

e) What Blogging software to choose?
There are a number of options available, each with their own plus points and negatives – what you need to do is decide which is most appropriate according to the control, customisation or future-proofing you require. Probably the best advice I can give is to choose one which will grow and develop with you as well as fitting with your current business and technical requirements. Free hosted software (such as Blogger) will seldom do this or give you sufficient control, so look at Wordpress (full version) or Typepad as good starter points. [My own preference is for Wordpress.]

f) What to call your Business Blog?
Rule of Thumb: choose something which you are still going to feel comfortable with in a year’s time. Either let it reflect your company and branding, or make sure it contains your keywords … or preferably both. You might like to check some additional ideas on choosing a Business Blog name here.

g) Host it on your website or on a different domain
As a general rule, if it sits comfortably alongside your website and complements the information on it, then integrate it into your website. That will be good for your company both from a branding and a Search Engine point of view. If, on the other hand, you are looking to present an objective view on your industry or want to create a separate identity then a separate domain name would be more appropriate.

h) What domain name or subdirectory name to use?
Try to use something descriptive – if you are using a separate domain, then choose a domain name which either reflects the branding you wish to achieve or contains your main keyword (or preferably both!). If it is a subdirectory then describe the purpose it will be serving such as “Information Centre” for example. Please, please, please … only use “blog” as a name as a last resort!!

i) Look and Feel of the Blog
If you are using it as part of your website, then integrate the look and feel with the rest of the site. There is absolutely no need for your visitors to know that they are on a blog – and of course they really won’t care! Remember it’s the benefits that blogs offer that is important, not the technology. If it is on a separate domain, then design your Business Blog with the image you want to portray but don’t use the default template that comes with your blog software. Default template = zero differentiation!

With all of these elements in place then you are starting off on the right track and should have the foundations in place to create a successful Business Blog. By doing so, you will find that it will save you a lot of time and inconvenience in the future and will make the blog that much more effective in achieving your business goals.

Related posts:

1. Finding a Domain name for your Blog
2. Starting to write your Business Blog
3. Choosing a name for your Blog

Since business blogs can be both quickly and easily updated, and because they are inherently interactive, they provide the perfect medium both to display expertise and to help to start a relationship with clients. The additional benefits such as a more prominent profile with Search Engines is a clearly a plus but the ability to clearly demonstrate what you can do and the knowledge and experience that you can bring to a client’s situation are critical.

Looking at it from an overall business perspective, some of the main benefits that can be achieved through business blogs are:

• Differentiate your business: help to break down the impersonal corporate wall that can surround professional services companies and provide a personal face to what you do. The knowledge and expertise that you bring is of course, but who you are and your personality are also key to a successful commercial relationship, as well as being critical branding elements and business tools – so USE them!
• Educational Marketing approach: use the developing content of your blog to show your potential customers what you can do. This is a much more powerful approach than traditional direct selling methods and it will help to build better relationships with your marketplace. It will also help you to become a “partner” rather than simply a “supplier”.
• Demonstrate your Expertise: as you offer a specialist service, then gaining recognition as an expert in a certain field and being able to demonstrate real credibility is hugely beneficial. A blog can act as a shop window to these skills and is doubly effective if it is THE place to go for information in a specific niche. Using the internet for research, potential customers will certainly find the information they are looking for – so make sure that they find it on YOUR blog!
• Interact with your marketplace: open up the services that you offer and the benefits they provide by letting people interact with you by commenting on your articles, case studies or news releases. When your service offering is strong, then the more that people know about you and have the chance to talk with you, the better your situation will be.
• Knowledge Leadership: when people are interested in what you are writing about, they will want to hear more and will recommend you to others. By expressing your ideas and thoughts openly you will encourage this and help position yourself as a leading exponent in your field. But to be considered a leading light in your area, first you need to communicate your ideas with others.

There is still a reticence on the part of companies and individuals alike to open up and share more about what they can do – they prefer to keep that under wraps until a contract is signed or reveal parts only behind closed doors.

In today’s environment where information is readily available, the likelihood is that there will be many others in the marketplace offering similar services to you. To ensure that customers find you first, it is critical to broadcast the knowledge you have – the greater the level of quality information that you share, the greater the chance of being found and your services being demanded.

Your blog can help you to achieve just that.

Related posts:

1. The Blog Coach and why hire a Blogging Consultant
2. Linking to other blogs: business benefits
3. The Blog Coach returns

Two very different sites as well and it’s nice to see that they have been so well received after all the hard work put in by Krishna De and Ann Greene who write and run them.

Biz Growth News – Krishna De

A traditional blog in terms of format, though one that is absolutely full of information for a business looking for ideas and new information about anything and everything to do with developing business and building a brand online and offline. Podcasts, webinars and offline seminars as well as the blog itself and yet that is still only scratching the surface of what Krishna offers.

In March, we’ll be looking in a little more detail at the thought processes that went on in terms of the modifications and the implementation of the final result that you see now. However, as you read the posts, you will see that all that this does is complement the great content that Krishna provides. A blog which just cries out to be in your RSS reader!

Allagi Consulting – Ann Greene

This is a full Blogsite (that’s to say a complete website including a blog which is all built using Blog software) which has given Ann Greene, who runs Allagi Consulting, total control over the whole of the site in terms of being able to add and change content as she requires, as well as the ability to add pages and so grow the site when she needs to – with little to no intervention from anyone, including me.

The site also incorporates the Allagi Blog which Ann uses to great effect to look at her specialist area of expertise of team building and team development. Although it’s still in its infancy, the blog was already considered worthy of a place in the shortlist and you can’t say fairer that that!

Do check out both blogs and I wish them both the best of luck in the final which will be announced at the Awards Dinner on March 3rd. In the meantime, so as you don’t miss any, I will be listing the nominees in the main categories in a special version of Spotlight on UK Blogs (in this case Spotlight on Irish Award Blogs) this Friday.

Related posts:

1. Spotlight on Irish Blogs: Irish Blog Awards finalists
2. Use Graphics: make people want to read your Blog
3. How to stop comment spam on your Blog

Likewise, blogs are open to abuse from individuals looking to exploit them at the expense of others, the preferred ways being Spam Blogs and Comment Spam. So let’s see why Comment Spam exists and how we can go about stopping it on our blogs.

What is Comment Spam?

Comment Spam is where a spammer leaves comments on blog posts that have nothing to do with the post itself but merely contain multiple links back to the spammer’s commercial website. Most Comment Spam is now carried out automatically rather than by individuals and its goal is generally just to create links back to a target site (and so improve its Search Engine ranking), though it may also attract a small amount of traffic as well.

If my Comment Spam filter is at all representative, then the subject matter will be familiar to all of us using email, since the same types of subjects and messages tend to crop up in both.

How do we stop Comment Spam on our own blog?

So what are our options when it comes to avoiding having comment spam swamping our blogs, other than turning off comments all together of course – and that’s something I’m certainly not advocating!

• Comment Moderation
  The most time consuming way is simply to moderate out all of the spam comments – that is to say, you look at each comment which has been left and allow genuine ones to appear on your blog while deleting the spam comments. This can become very time consuming (not to mention frustrating!) because once you are “found” by the spam commenters, you are going to be receiving a lot of these. Rule of thumb – the more successful you are, the easier you are to find and the more you will receive – I imagine with such a high profile blog, Darren Rowse over at ProBlogger suffers more than most, as he comments here.
• CAPTCHA methods
  CAPTCHA is actually an acronym (ok, since you asked – Completely Automated Public Turing test to tell Computers and Humans Apart – there, now wasn’t that interesting!) but you’ll know it as a distorted series of letters and numbers which appear on the page and that you have to type in. This is designed to prove that you are a human and not an automated visitor – or, in this case, spammer. Typed in correctly, it allows you to submit your comment, but will stop most forms of automated comment spam getting through.
• Specialist Software Intervention
  Just like with email, there are also providers of specialist software which can help us and here, in my opinion, the leader in this respect is called Akismet. Here, the software identifies the comments that it believes are spam and impounds them – it’s also provided free of charge, except for commercial use, which is an additional bonus. Although it was developed by the company involved with Wordpress, it has been modified to work with many other types of blog software so it’s worth checking out. Another plug-in for Wordpress is Spam Karma which also comes highly recommended.
• Getting commenters to log-in
  You can of course elect to only accept comments from people that have already logged in to a registration system which you run on your blog – this way you can be fairly sure that they will be leaving real comments because you have effectively “pre-vetted” them.

Which method is the best?

All of the methods above work well from a functional level and will help to avoid the vast majority of comment spam from arriving in your posts. Therefore, when deciding which method to use, I was personally swayed by the impact that it would have on readers wanting to leave genuine comments. Basically, I wanted to make sure that it was as easy as possible for them to do so.

Therefore, I elected to go down the specialist software route which has no impact on readers leaving comments and nothing additional for them to do – I therefore use Akismet on my blogs and those that I set-up for the businesses and individuals I work with. The results? Well, so far so good. It stops 95% of spam and also learns from all the blogs using it, so keeps up with (if not stays ahead of) the comment spammers and their methods. Overall, a big thumbs up from me.

BTW – to make sure that you have all the information at your finger tips to make your own decision, no matter which blog platform you use, I’ll be doing a second post on the subject of comment spam next week where I will try to lay out the different options available for each platform. In the meantime, any thoughts you’d like to share on what has worked for you, then please leave a comment – a real one preferably!

Related posts:

1. Comments: encourage, accept and reply
2. Professional Services Companies: blog well and prosper
3. The Blog Coach and the Irish Blog Awards

However, it’s also important to make sure that the look and feel of the overall blog (including the individual posts) both support and promote the information that it provides. In fact, through careful use of graphics, we can influence the way in which people react to our blog and make it as easy as possible for them to take on board what we are writing about.

Make your Blog stand out from the crowd

The way your blog is presented also plays a key role in differentiating not only your blog, but also you and your business. After all, that‘s what we are looking to achieve in business, being noticed – so, any way which helps us to stand out from our competitors has to be positive.

I don’t know about you, but when I see blogs which, for example, run Wordpress but just use the basic template – you know the one with the blue box at the top – my first reaction is that there can’t be anything of value there. In fact, I probably write it off as a “splog” (spam blog).

Irrational and quite possibly untrue. Nevertheless I just think that someone who cannot be bothered to spend a bit of effort (or a few pounds) to “spruce up” their blog probably hasn’t spent much time on the content either. Others have told me that I’m not alone in this respect. So spend a little time on the design of your blog and your posts, and help the information that you are carefully putting together get read.

Caveat: try not to get too carried away. Remember that any graphics you include should not be there to distract your readers but rather to help them focus on the information and ideally encourage them to comment.

Some Graphics Sites to try

So where can I find good images to support the information in my blog, I hear you ask! Well, at one end of the spectrum, there are the files that come free with programs such as PowerPoint which offer both clipart and some photos which can be used.

However, these can often be a little bit ‘samey’ or not in keeping with what you want to communicate with your blog. There are, however, a number of excellent sites where you can find quality images covering a whole range of topics. Most of the good stock photos sites charge a small fee now, but the images are well worth it if you choose carefully.

Some sites worth a look are:

• www.dreamstime.com
• www.istockphoto.com
• www.bigstockphoto.com
• www.123rf.com
• www.canstockphoto.com
• www.sxc.hu
• www.fotolia.co.uk
• www.stockxpert.com

A word of caution: as with all images that you use off the net, do make sure that you follow any copyright requirements – the last think you want is to have issues with companies claiming ownership of images which you have used legitimately.

Other ways to break up posts

In addition to the use of images, there are of course many other ways in which you can help to make a blog more readable. Some you might like to consider are:

• break up the posts into manageable chunks
• keep paragraphs shorter than you might do in a written document
• use subheadings so that people can skim to the place and the information they want if required (better than them leaving the blog)
• use bullets where appropriate or indeed create a whole blog comprising of a list – while I’m personally not a great fan of these posts, they do work well

If you mix in some of these and incorporate images which help your blog’s look and feel, then you’ll be taking a big step towards encouraging people to read your blog and take on board the information that the posts contain.

Then of course, it’s just a case of writing something valuable …!

Related posts:

1. Linking to other blogs: business benefits
2. Feedburner: making RSS work for you
3. Business Blog Design: Navigation & using your Content

Anyway, here are some of the ones that I tend to use.

Write about current events

Something that you probably do on an ongoing basis is keeping an eye on what is being written about your industry, perhaps through various news media and ideally with the help of RSS feeds which of course saves you a load of time and gets you the news in double quick time. So just choose an event or piece of information which is of interest to you and your readers and give your comments on it and perhaps its implications. Don’t forget to reference the article and the site where appropriate though.

Read other blogs

Keep an eye on other blogs and what they are talking about – you will probably find subjects that you wish to develop further, ones that you wish to comment on in your own blog (don’t forget to use a trackback!) or ones that simply spark new ideas that you can write about. Other blogs are great sources of current thinking and new potential ideas.

Write a Series

Select a topic and write a set of posts around the theme you have selected. Try to plan the series out in advance (at least the titles) and then write them as you need them. Alternatively, once you get into the series, you may find that you write a number of them all at once. That’s great! But don’t get carried away and post them all together, instead postdate them (in Wordpress, just change the “Post Timestamp”) so that they publish automatically a few days apart.

Revisit old posts you have written

Check back over some of your old posts and see if there are ones that could be developed more fully. You may feel that there are now updates or new information that you would like to add to them, so do so in a new post which references back to the original one and develops the ideas further.

Answer Questions from Comments on Posts

Use contacts from people who have asked for information or have asked questions which have developed on your original post and opened up in turn new areas or topics. Take these questions or the points that they raise and develop the answers into new posts.

Get a guest blogger in

You do not need to write all of the posts yourself, many Business Blogs will in fact have two or even more people working on them. However, if you don’t have people who post regularly, you can still have a “guest blogger” who might come in to post on a particular subject where they have a specialist knowledge.

There is of course a final option – simply take a break from posting for a few days. There’s no issue with that – just let your readers know and they’ll be waiting for your return with bated breath.

Related posts:

1. Generating Ideas for your Business Blog posts
2. How to stop comment spam on your Blog
3. Green Cross Code of Business Blogging

Put simply, linking out is good – good for your blog and good for your business.

As you link to others, you strengthen your own position. Partly because you are validating and supporting the content of your posts but also because you are developing a repository of information which will benefit the readers who are attracted to your blog.

In fact, there are lots of positive reasons for linking to other blogs and sites which I tend to categorise as follows:

Informing your readers and Supporting your posts

Links are probably the sincerest way of recommending other blogs as valuable sources of information – you are effectively giving them a big thumbs up. Equally, they are an important way of providing reference sources to support and corroborate the arguments or assertions you are making in your own posts.

Business & Blog Promotion

By linking out, you will also be spreading the word about your own blog. If you use trackbacks to the sites you link to, then you’ll appear in the comments section of the post you’re referring to, giving more people the chance to find your blog. Owners of blogs are also generally interested in who’s referencing them, so you’ll often get a visit from them, and hopefully they’ll like what they find!

Developing Reputation and Creating Value

You will get more readers using your blog as the start point for their research, primarily because they trust the information and the links that you provide – effectively, in your area of specialism, you act as their online directory and general resource. For them, you become THE person to go to.

Creating Community & Networking

By linking to other sources, you are creating a mini resource in your area of expertise – this in turn can start to generate a community or network of readers using it with you and your blog at its centre. The links you provide help your readers to learn more about the subject and direct them to discussions going on elsewhere. Essentially your blog becomes the place where your readers know they can get up to date information on issues that they consider to be important.

Two good posts on the subject and, just to prove that it works, I found one through a link posted in the other:

Kevin Keefe writing on Lexblog gives a clear example and some no nonsense commentary of why linking to competitors is smart from his perspective in the Legal blogging arena. However, the lessons he outlines are equally relevant in any business sector.

Brian Clark at Copyblogger picks up on this in Why Linking to other blogs is essential and extends the argument slightly further. I tend to prefer Brian’s use of the word “essential” rather than just “smart” to describe linking (though both are valid) but either way the message is the same. Linking out is good for your blog and good for your business.

Related posts:

1. Business Blog Design: Navigation & using your Content
2. Use Graphics: make people want to read your Blog
3. Generating yet more ideas for your Business Blog