Comments: encourage, accept and reply

In my opinion, one of the key characteristics of your Blog and one that you need to work with is the ability for people to comment on what you have posted. Some people take an even more rigid view and say that it is not really a blog without this!

This facility on your blog helps to open up and develop channels of communications between yourself and your readers and can be the perfect way of starting a business relationship. For some blogs, the comments (and what they can lead to) are the main reason they are written in the first place.

So, contrary to some views I hear in organisations thinking about using a blog, your decision should not be whether to allow comments or not, but rather how to elicit comments and how to best handle the ones you receive. Whether you moderate them or allow your visitors to comment freely (having filtered out the spam comments of course – Akismet is great for this), you should consider the fact that people want to comment and want to get involved to be a compliment to your post.

You should also look to encourage it. Ask an open question at the end of your post which is actively looking for responses – this will give people something to focus on in the responses. If you are talking to someone about a subject that you have written on, refer them to the post and ask them to join in and give their view as well.

You should also aim to respond to the comments that are made – after all, you are writing to pique people’s interest in your subject and looking to engage with your readers, so if they respond and ask a question then make sure that you reply to it.

Of course, there are going to be occasions where the comments will not be favourable – this is to be expected. You cannot please all the people all of the time. However, in all but the most extreme cases (I’m thinking primarily here about libellous comments), you really should allow the comments to appear and respond to their points by presenting your point of view. While tempting, it’s best not to ignore this type of comment: after all, you are there to put forward and argue your point of view and you will often gain greater respect by handling objections with grace and tact in this way.

So, comments, and the interaction they bring, are a key element of what make a Business Blog so effective. If you were ever considering not allowing comments then I would urge you to rethink because you would be slamming the door shut on some of the key relationship building opportunities you’ll get.

How do you encourage comments on your blog?

Starting to write your Business Blog

It is always an exciting (if slightly nerve racking) time when you actually start to write your Business Blog. It is also a very important time because in your first posts, you will be laying down the ground rules for what your readers can expect from you in the future.

However, there are certain things that you can do in this initial period which will make it easier to get your first posts in place and will give you a solid foundation from which you can then develop.

Set yourself realistic goals for posting

You should try to set yourself some goals as to how often you want to post to your blog. Don’t commit to once a day if you know that you won’t have the time – instead, make your goals realistic and then stick to them. Once you get going, you can be certain that it will not be a lack of subjects to write about that will hold you back, but rather how much time you can dedicate to it. You should also bear in mind that you will need to split that time between researching your posts AND writing them.

Hint: set up your RSS reader NOW and start to record your information sources in it. It will save you hours in research later on!

Plan ahead

You don’t want to feel under pressure to think of what to write about, particularly at the start. You want to be able to concentrate on the post itself. So, map out the topics that you want to cover during the first few days and weeks and try to make them ones that you feel particularly comfortable about. This will provide you with a framework to work with.

You don’t need to plan every post, in fact you shouldn’t. If you are intending to create a blog which will get people coming back on a regular basis then you will also be commenting on breaking news or on articles that are posted elsewhere. However, by getting clear in your own mind the initial topics that you want to cover, you will allow yourself to really focus on them which in turn will help your initial writing.

Set out your stall with your “Foundation” posts

Within this first set of posts, try to include at least 2 or 3 articles on key topics – these are ones that I call “Foundation” posts. They are posts which focus in on some of the principal areas and concepts that you are going to be dealing with in your blog as a whole. They can be simply instructive or could introduce a number of the ideas that you will build on (hence “Foundation”) and develop over the course of writing your blog.

Suggestion: if you are unsure about what to include, then have a look at the presentations that you have made to clients or partners and pick out the important themes that you highlight there.

Write a series of posts on a specific topic

Another good way of getting going is to write a series of posts on a topic which is important to your overall subject area. A series can help in a number of different ways, but in particular will allow you to go into detail on a single topic that you feel is particularly important and that you are comfortable writing about. Not only will this help to get you started and gain some momentum in your writing, it will also establish a strong focus area in your blog.

Comment on news in your industry

By commenting on events and announcements in your industry, you are showing yourself to be up to date with what is happening and that you are informed enough to have an opinion on them. It will also help you to position yourself as a key source of information for your readers who no longer have to trawl the web for the information (and view your competitors’ sites) because they know they will find it on yours! Essentially, this is a great way of adding content to your site which also helps build the level of trust and confidence in you and your knowledge.

Sitting there with a blank screen in front of you is always a difficult time, so use some of these methods to get you started. You can be certain that you’ll be up and running much more quickly than you expected.

Finding a Domain name for your Blog

If you have decided to set up a Business Blog which will be separate to your main company website, then part of your planning process will be to select and buy a domain name for it.

In some cases, this is a very simple process but if you are in any way unsure, then there are a number of different elements that you should consider. Having a suitable domain name is important when it comes to branding and developing both reputation and credibility, whether it is dealing with a company, sector, service, product or individual niche.

So, what elements should you bear in mind when picking a domain name?

• Subject matter of the blog: to have a descriptive domain name for your blog will make it all the more memorable for those people reading it and also more memorable when they want to recommend it!
• Branding elements for your business: you may wish to have a branding element incorporated into it as a special attribute of some sort.
• SEO elements: from a Search Engine Optimisation point of view, the domain name is an important element and so will ideally contain the primary keyword or keywords for the blog
• Supporting the title of your blog: where possible either make it the same or incorporate the title of your blog in the domain name which will help recognition;
• Availability: it may sound obvious but do check that the domain name is available early in the process. There is no point agonising for days over the perfect domain name only to find that it isn’t available anyway!
• Length of domain name: while it is good to have a descriptive name, you should avoid one which is too long and also ideally avoid one with words separated with lots of hyphens which now has “spammy” overtones – something you want to avoid for your business
• Top Level Domain: whether it should be a .com, .co.uk, .net etc. As with a normal website, it may well be sensible to cover all bases and take the main ones that are available and so safeguard it from a branding perspective

You may or may not be able to get a suitable mix of these elements and generally you will need to find a compromise which combines the points which are most important to you. Try to base these on the aims of your blog and your target audience which are two of the key elements you should be looking at during the planning process before setting up a business blog.

When is a blog not a blog?

Last week, Legal Week ran a story about trainees writing a weekly blog at the law firm Watson Farley & Williams. Hurrah!

Ah, but wait a minute, isn’t that just a page with some pdf documents on it? That’s not really a blog then is it? Stuart Bruce and Justin Patten would tend to agree and have already expressed their thoughts very clearly on the matter.

I guess that it is a “log” and it is on the “web” so in that sense it qualifies … but it is at that point that the similarities end. So what are the special characteristics that blogs have which make them blogs and such a potentially valuable business tool. Well, the main ones are:

• Readers can leave comments: your readers can respond to your posts so that you can get feedback, start conversations and develop relationships with potential clients, suppliers or partners. The perfect opener to creating a relationship and a network, though the more cautious among us may decide to moderate the comments first;
• Automatically organised: Blog software (which it is sensible to use) will automatically display your most recent posts first, making them easy to find, as well as organise all your posts into ‘categories’ and ‘archives’. This gives great organisation and structure to a blog, perfect for visitors and Search Engines alike and allows you to concentrate on the content
• Permalinks: every post and every category has its own individual address, forever! This means that you can refer to them in articles, emails, newsletters etc safe in the knowledge that they will always be found. Another great feature for the Search Engines.
• Multiple Authors: not only can one person add content but you can allow access to any number of people so that you have several authors contributing to a topic or a series of topics. It also opens up the possibilities for blogs as tools ideally suited to internal communications within a company.
• No technical knowledge required: you don’t need technical expertise to write a blog. You add pages or articles directly to the blog through a “Windows” type of interface with no need to rely on a web designer to update it for you;
• Internal and External Links: blogs thrive by links and referring to other articles so that conversations and ideas can be taken up and developed. At its best, this allows a viral effect in terms of promotion and helps develop both relationships and networks.
• Search Engine friendly: with regular posts, categorised content and search engine friendly links and addresses, business blogs become ideal places for Search Engines to find the type of content they love … and you can rank very highly! An added marketing bonus for your blogging!

I would also recommend any company looking to start its own blog to take the Green Cross Code of Blogging approach and make sure that they are aware of how other are using blogs and what they should be considering.

I do, however, see that Legal Week has just started its own series of blogs including an Editor’s Blog and a Daily Diary which look to be much more what we would expect. Good luck with those!

Feedburner: making RSS work for you

In my post about Technorati last week called Using Technorati to research your future Blog or your Market, I mentioned that there were two main blog site recommendations for anyone intending to use blogs. The second of these is Feedburner which provides some excellent easy to use tools that all bloggers can benefit from, right from the start.

Using your RSS feed is particularly important as the role and the profile of RSS is going to grow enormously over the coming few months particularly when Microsoft releases the version 7 of its Internet Explorer which will include an RSS reader and so will make it quick and simple for anyone to save and use RSS feeds to keep up to date with news and information.

Feedburner offers a number of paid services which you can progress on to as the need arises, but their free services are well worth taking the time to examine and incorporate in your Blog. There are ones which I particularly recommend because I feel that they help in utilising and developing your Blog’s RSS Feed in important ways.

The elements I would highlight are:

Subscriber information: by channeling your RSS Feed subscriptions through Feedburner, you can obtain additional information about those subscribing. Specifically, it allows you to identify the number of people that are actively subscribed to your feed, as well as providing information on the type of reader they are using and the articles that have been visited directly from the feed itself.

User friendly RSS feed: through Feedburner, you can make certain changes to the look and feel of your RSS feed which will help personalise them and use them more fully to market your business. These include giving you the opportunity to add your logo, which in itself reinforces the branding aspect, and changing the description of the feed. To do this directly to the feed yourself requires additional technical knowledge, but Feedburner makes it simple for everyone as is well worth doing.

Feed Reader Chicklets: the chicklets are the little RSS logos with “Newsgator”, “Bloglines”, “My Yahoo” etc which appear on many blogs. Feedburner provides the code and images required to create these quickly and, while not necessary to allow people to use your feed, any method such as this which increases the visibility of your feed on your Blog can only be beneficial to your promotional activities.

RSS Feed via email: for those people who don’t use RSS readers but still want to know when you have updated your blog, there is the option of an email subscription service. Feedburner provides you with the code to create a basic sign up form on your blog and then visitors can use to subscribe to receiving your blog updates automatically via email. A similar service is provided by Feedblitz.

Headline Animator: this is a small image using an animated gif file, which automatically displays the titles of the last 5 posts from your Blog and allows people to click through a sign up for the feed. It appears in the form of a box (2 formats available) which can be used either in emails or perhaps in online forums etc.

PingShot: this is an ideal companion to the concept of “Post and Ping”, where PingShot notifies a number of servers at once that you have published new content on your Blog . No real difference from the other services available at Pingomatic and Pingoat (indeed it works through Pingomatic) but a good extra service.

How do you do this? Well, just head along to the Feedburner site, sign up for an account and then “burn” a Feed using your current feed, follow the instructions and away you go! There are some useful services there and with RSS destined to become more widespread as the year progresses, set up in the best way you can in readiness.